Last updated 2026-04-15.
If you're unhappy with Nutriterm Premium within the first 14 days of a new subscription, we'll refund the unused portion of your current billing period. No hoops.
The details
- 14-day window. The refund window starts on the day you first subscribe. After 14 days, future charges will not be refunded, but you can still cancel anytime to stop further billing.
- Pro-rated.We refund the unused portion of your current billing period, calculated from the day you request the refund. So if you're on the monthly plan and cancel on day 5, you'll get back roughly 25 days' worth.
- Annual plans too. The same 14-day window applies. Within the window, we refund pro-rata against the full year; after 14 days, the annual plan runs to the end of its term.
- Stripe processing. Refunds are issued through Stripe to the original payment method and typically land in 5–10 business days depending on your bank.
- Renewals. Automatic renewals are not covered by the refund window — the window resets only for genuinely new subscriptions, not for the next cycle of an existing one. Cancel before renewal if you don't want to be charged again.
- One refund per user. We're happy to refund a first-time subscription within the window, but repeated subscribe-refund cycles for the same account are not supported.
How to request a refund
Email contact@nutriterm.com from the address on your account, tell us you'd like a refund, and we'll handle it. Acknowledgement within 48 hours; money back within 10 business days after processing.
What a refund does
When you cancel with a refund, your Premium access ends immediately and cloud sync stops for that account. The free TUI keeps working — your local diary stays on your machine. If you enabled cloud sync, your synced data is retained for 30 days so you can re-subscribe without losing anything, then deleted. You can email us any time within that window to have it deleted sooner.
Statutory rights
Nothing in this policy limits any refund or cancellation rights you have under consumer protection law in your jurisdiction — including Quebec, EU, and UK consumer rights rules. Those rights apply on top of this policy, not under it.